At The Digital DB, we strive to provide the best digital products to enhance your experience and help you grow. We value customer satisfaction and want to ensure that your purchasing experience is smooth and transparent. Please read our refund and return policy carefully before making a purchase.

1. Digital Product Policy

All products sold on The Digital DB are digital in nature, including but not limited to eBooks, templates, software, AI reels, courses, and other downloadable content. As these are intangible products, they are not eligible for return or exchange.

2. Refund Policy

We do not offer refunds once the digital product is delivered or accessed due to the nature of digital goods. Exceptions to this policy are made only in the following cases:

• Technical Issues: If you face technical difficulties accessing or downloading the product, please contact us within 3 days of purchase. We will assist in resolving the issue or provide a replacement if necessary.
• Corrupt or Incomplete Files: If the product file is corrupted or incomplete, we will provide a functional version of the product upon verification of the issue. It is not applicable for such as bonuses and for bundles.
• Duplicate Purchase: If you accidentally made a duplicate purchase of the same product, please contact us with proof, and we will issue a refund for the duplicate transaction.

3. Eligibility for Refund

To be eligible for a refund (in applicable cases), you must:

• Provide proof of purchase (order number, payment receipt).
• Contact us within 3 days of the purchase date.
• Describe the issue clearly, including screenshots if necessary.

4. How to Request a Refund

If you believe you are eligible for a refund based on the above criteria, please contact our customer support team at support@thedigitaldb.shop with the following details:

• Full Name
• Order Number
• Email Address used for the purchase
• Detailed explanation of the issue
• Proof of purchase

5. Processing Time

Once your refund request is approved, it will be processed within 7-10 business days. The refund will be credited to your original payment method.

6. Contact Us

For any questions or concerns regarding our refund and return policy, please reach out to our customer support team at support@thedigitaldb.shop We are here to help and ensure you have a positive experience with The Digital DB.

Note: By purchasing from The Digital DB, you agree to this refund and return policy. We reserve the right to modify this policy at any time without prior notice.